Returns

Changed your mind? You have 30 days from delivery to send it back.

  • Return unused items in their original packaging within 30 days of delivery.
  • Damaged or wrong item? Tell us within 7 days and we’ll replace or refund it at no cost.
  • Contact us before sending anything back, so we can give you the right return address.
  • Refunds go to your original payment method within 5–10 business days of your return arriving.

Changed your mind

You can return items within 30 days of delivery if they are unused and in their original packaging. You pay the return shipping.

How to start a return

  1. Contact us with your order number and the items you’d like to return.
  2. We email you the return address. Items go back to different US warehouses, so please wait for it before you ship.
  3. Pack the item in its original packaging and send it with a tracked service. Keep your tracking number.
  4. Once your return arrives and is checked, we refund your original payment method within 5–10 business days.

Damaged or wrong items

If something arrives damaged, or it isn’t what you ordered, tell us within 7 days of delivery. Send photos of the item and the packaging, plus your order number. We’ll send a replacement or refund you, and you won’t pay anything for return shipping.

Pre-lit trees

If a section of your pre-lit tree won’t light, contact us first, before returning the tree. In many cases we can send you a replacement part, which is quicker than a return. There are a few checks to try in our Help Centre.

Refunds

Refunds go back to the payment method you used at checkout, within 5–10 business days of your return arriving at the warehouse. Your bank may take a few extra days to show it.

Questions

We’re happy to help. Contact us and we’ll reply within 1–2 business days.